Ideas for Teams That Want to Thrive.

Practical writing on conflict, repair, and the everyday work of building belonging.

3 Signs It's Time to Hire a Third-Party Mediator

Here's how to know it's time to seek support in sticky moments of conflict.

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Three Tips for Bridging Gaps Between Generations

How interdependence, not rushing to fix, and shared interests can help soften tension.

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Five Tips to De-Escalate a Heated Discussion at Work

Use the PAUSE method to acknowledge big feelings, ground yourself back in your body, and find shared values to redirect the conversation.

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“I Have a Problem With You”

Three tips to shift a conflict from the people to the problem.

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Five Tips for Creating a Conflict Resolution Policy

Give employees a path to address tension and repair relationships using these guidelines.

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“How Do I Help My Direct Reports Work Better Together?”

Managers should be coaches, not crisis counselors, when conflict arises with their employees.

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